Support

Here are our most frequently asked questions. If you do not find your answer here, feel free to contact us.

Health Questions

I’ve tried a million diets and have lost a ton of weight, only to regain more back. How do I keep it off?
The key to permanent weight-loss success is to make lifestyle changes that include a healthy eating plan and ample physical activity.

I don’t have a lot of time. How can I fit a healthy exercise and nutrition program into my busy schedule?
There are small changes that do not take much extra time. Taking the stairs instead of the elevator and parking in one of the far away slots at the grocery store as well as opting for the healthier choices if eating out (e.g. fast food, etc.) such as grilled chicken, salads, and even opting for kids meals (fewer calories) all make a difference.

What guidelines can I use to evaluate the quality of a diet?
When evaluating popular diets, ask the following questions: Is it healthy? How does the diet cut calories? Does the diet advocate exercise? Does it make sense?

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Program Questions

How do I join?
Select the program option that best suits you and click on the corresponding payment link. Follow the instructions and input your information to solidify your payment.

How do clients send support or fitness questions to CMF?
Login to the mobile or web version of our Apps and click the ASK button. This provides us with information to access your account and answer quickly.

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Technical Questions

I switched to an Android or iOS device, can I access my account and content on there?
Yes, you can use our Apps on iOS, Android and the web as long as you login with your same account username and password.

How does the syncing/cloud backup work?
Our fitness library has auto-syncing built in which can turn on/off in the Settings screen. If you login to another device, make sure you use the same account as your original one and wait for sync to complete before reviewing your data. If you see a “connection error” please ensure your internet connection is active and do not let your device auto-lock until sync is complete. If you see a “data error” please contact us using the Ask a Support Question from the Home screen of the app (not the website).

How do I reset my password?
If you are not logged in, choose Login, then choose Forgot/Reset Password. Enter your registered email address and you’ll get a temporary one or a reset link.

 

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Billing Questions

What is your refund and cancellation policy for Training with Candice?
Since clients are provided with substantially all of the workout/fitness plans and videos in advance, we unfortunately are unable to provide refunds, once clients purchases our services. DUE TO THE UNIQUE NATURE OF OUR SERVICES, PLEASE BE AWARE OF OUR REFUND POLICY and be sure to review our complete Terms of Service for more information. IN ADDITION, A YEARLY COMMITMENT IS REQUIRED.

Clients may cancel/terminate subscription through the website or client may provide notice of cancellation/termination by emailing us from the “Contact Us” page of the Website. In the “Brief Summary of Inquiry” Box, type the word “NOTICE OF CANCELLATION ”. Clients on payment plans may stop using the Services at any time. Termination of your account does not relieve you of any obligation to pay any outstanding fees. Clients on payment plans will be billed 100% of your remaining contract obligation and is due upon cancellation.

What is your refund policy for CMF eCourses?
Since clients are provided with substantially all of the course materials, workout/fitness plans and videos in advance, we unfortunately are unable to provide refunds, once clients purchases our services. DUE TO THE UNIQUE NATURE OF OUR SERVICES, PLEASE BE AWARE OF OUR REFUND POLICY and be sure to review our complete Terms of Service for more information.